Korean Air takes on next generation cargo system
Korean Air Cargo has implemented the iCargo cloud-based system, having entered into a partnership with IBS Software in February 2018. The airline has fully utilised the internet-based iCargo, with 130 domestic and overseas stations implementing the system over a two year period. The cargo system increases customer convenience, enabling Korean Air to provide consistent service through an integration of sales reservation-operations system. It provides up-to-date information via customised monitoring function and tracks the status of shipments in real-time through e-mail or SMS, depending on customer preference. Sam Noh, senior vice president and head of cargo business division of Korean Air says: “The next-generation cargo system, based on cloud technology, is part of our digital transformation of the future. Launched in April, the new system will lead change and further enhance the quality of customer service in the fiercely competitive cargo industry.” The improvements to Korean Air’s functions will continue through to March 2020, and the airline will introduce an AI-based cargo revenue management system, which is expected to improve profitability. Korean Air Cargo will continue its digital transformation, taking steps to migrate its entire IT system to the cloud by 2021.
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